Lean Six Sigma for knowledge workers and service processes
Do you work in a non-manufacturing group? If you are applying lean improvement methods but you don’t make goods then you probably supply a service or do “knowledge processing”. Lean thinking in these areas is often called “transactional lean”, “administrative lean”, and “lean for service”.
Non-manufacturing activities where lean methods have been used successfully include the following. You may well work in one of these areas:
advertising
entertainment
financial services
healthcare and hospitals
hospitality and hotels
insurance
logistics and distribution
marketing
online services
product design
project management
property sales
travel and tourism
public sector**
**the public sector (“state sector”) is 40% of the USA economy and about 50% of the UK and the EU economy.
Service industries are the largest part of Western economies
Colin – Today I’m here with Steve who’s our Six Sigma Black Belt trainer and we’re just talking some of the questions that our clients quite often ask us about various aspects of Six Sigma and the tools. Read the rest of "VIDEO: What is Value Stream Mapping?"
Colin – Today I’m here with Steve, he’s our Six Sigma Black Belt Trainer and we’re tackling some of the questions most commonly asked by our clients. We’ve talked a bit about Six Sigma already, one of the tools within Six Sigma is Root Cause Analysis and we quite often run private training just on Root Cause Analysis. A lot of people are a bit confused as to what that is and how it can help them, so if you could just give us an overview of what Root Cause Analysis is and how is can help an organization. Read the rest of "VIDEO: What is Root Cause Analysis?"
Colin – Today we’re here with Steve, our Six Sigma Black Belt trainer. We’re going to ask you some questions that we are commonly asked by our clients. First of all, could you tell us; What is Six Sigma? What is Lean? And what are the differences between Lean and Six Sigma?
In early 2009 Silicon Beach Training was approached by Hachette UK, the largest publisher in the UK, to put together a bespoke programme of Lean Six Sigma training for their distribution centres.
We developed a series of tailored Lean Six Sigma courses which incorporated extensive action learning, based around running real life Lean projects during the training.
This meant that Hachette started to see real efficiency improvements in their processes during training, which in turn generated enthusiasm among staff to find new projects to apply their Lean Six Sigma training to.
Training at Bookpoint was delivered throughout 2009, and training at Littlehampton Book Services is now almost complete. Training has been extremely well received and highly successful at both We have left Hachette with an in-house Lean Six Sigma training programme for staff which is now being run by internally, to ensure that continuous improvement is sustained long-term.
The benefits of the Six Sigma Management system are:
process flows are improved
defects are reduced
communication is Improved as the whole organisation works towards common goals
cycle times are reduced
customer satisfaction improved
employee satisfaction improved
productivity is increased
capacity and output are improved
quality is improved
reliability of products and processes are improved
unit costs decreased
designs improved
time to market is quicker
better delivery time
Six Sigma enables organisations to become more effective and efficient. Organisations using the Six Sigma Management System improve their processes, efficiency, products, services and customer experience.
We offer a comprehensive range of Six Sigma Courses in Brighton, Sussex.
Roles in a Six Sigma Organisation
The success of the Six Sigma management process is dependant on senior executives, master black belts, black belts, and Six Sigma green belts working towards the same goals and understanding and implementing the process throughout the organisation.
A senior executive should bring the whole organisation into alignment and instigate changes necessary for Six Sigma’s ultimate success. The most successful Six Sigma projects all share in common clear, and committed leadership from top management. Six Sigma processes initiated at lower levels may show benefits but not dramatic and sustainable changes.
Managers who have been trained as Six Sigma Champions have a vital role to play in conducting and implementing Six Sigma projects. Champions will work closely with the executive committee including the assigned Six Sigma black belt and the master black belt.
A Six Sigma Master Black Belt takes a leadership role in the Six Sigma process. He/She will advise Senior Executives. He/she will oversee and offer direction for projects led by Six Sigma Black Belts and Green Belts. A Six Sigma Master Black Belt will have proven success leading Six Sigma projects. It is preferable, although not always possible, for organisations to develop their own Master Black Belts.
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