In order to apply the Six Sigma Methodology and Management System it is necessary to measure the performance of Core Business Processes.
- Develop a plan for the collection of data for the process
- Collect data to identify types of defects and metrics
- Compare evidence to customer survey results
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Modelling Business Processes
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DMAIC model for process improvement « Silicon Beach Training Resources says:
[...] Measure performance [...]
14. 10. 2009 at 12:52 pm