Define

In order to apply the Six Sigma Methodology and Management System it is crucial to define:

  • The Customer – who is the customer, what do they need and what are their expectations? This will involve looking at quality control issues and core business processes
  • The project boundaries – Where does the process begin and end?
  • The process to be improved

Similar resources you may like

  1. What is Six Sigma?
  2. The Six Sigma Management System
  3. Benefits of Six Sigma Management
  4. Different types of Six Sigma Training
  5. Measure

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DMAIC model for process improvement « Silicon Beach Training Resources says:

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