Lean Six Sigma for knowledge workers and service processes
Do you work in a non-manufacturing group? If you are applying lean improvement methods but you don’t make goods then you probably supply a service or do “knowledge processing”. Lean thinking in these areas is often called “transactional lean”, “administrative lean”, and “lean for service”.
Non-manufacturing activities where lean methods have been used successfully include the following. You may well work in one of these areas:
advertising
entertainment
financial services
healthcare and hospitals
hospitality and hotels
insurance
logistics and distribution
marketing
online services
product design
project management
property sales
travel and tourism
public sector**
**the public sector (“state sector”) is 40% of the USA economy and about 50% of the UK and the EU economy.
Service industries are the largest part of Western economies
Colin – Today I’m here with Steve who’s our Six Sigma Black Belt trainer and we’re just talking some of the questions that our clients quite often ask us about various aspects of Six Sigma and the tools. Read the rest of "VIDEO: What is Value Stream Mapping?"
Colin – Today I’m here with Steve, he’s our Six Sigma Black Belt Trainer and we’re tackling some of the questions most commonly asked by our clients. We’ve talked a bit about Six Sigma already, one of the tools within Six Sigma is Root Cause Analysis and we quite often run private training just on Root Cause Analysis. A lot of people are a bit confused as to what that is and how it can help them, so if you could just give us an overview of what Root Cause Analysis is and how is can help an organization. Read the rest of "VIDEO: What is Root Cause Analysis?"
This what is Six Sigma eBook provides a comprehensive summary of what Six Sigma is, what Lean is, the key benefits of Six Sigma and the differences between the Six Sigmas belt levels.
Download – What is Six Sigma?
Here are your Free Six Sigma eBook download options -
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The Lean and Six Sigma methodologies contain a very wide variety of tools and processes. Consequentially, there are a lot of different terms and acronyms to get to grips with when you learn Six Sigma.
This comprehensive 33-page Six Sigma Glossary provides clear explanations of all of the key terms and tools.
Having a clearly defined Project Charter at the start of your Six Sigma project is one of the key factors for success. A Six Sigma Project Charter defines the purpose and scope of the Six Sigma project and helps to make sure that the project is seen successfully to completion.
And to help you get up and running quickly you can download our free Six Sigma Project charter using the link above, or by clicking on the image to the right.
Colin – Today we’re here with Steve, our Six Sigma Black Belt trainer. We’re going to ask you some questions that we are commonly asked by our clients. First of all, could you tell us; What is Six Sigma? What is Lean? And what are the differences between Lean and Six Sigma?
Colin – Today we are here with Steve who is our Six Sigma Black Belt Trainer and we are just answering some questions that we are commonly asked by our clients about Six Sigma. I want to ask you about the belt levels and what is a Green Belt? What is a Black Belt? And what are the differences between Green Belt and Black Belt?
Steve – A Black Belt typically has 3 to 4 weeks of training and a Black Belt is somebody who is confident with the whole range of Lean Six Sigma tools. They are someone who is going to have good people skills as well because a Black Belt will be leading projects. As well as knowing the tools, a Black Belt will also know about how to run a good meeting, managing the sponsor, making sure you get people involved and motivated in the programme. So the Black Belt brings together the people skills and an in-depth knowledge of the tools. They will be leading programmes and generating projects which will probably generate multiple projects of its own. A Green Belt has typically has got 1 or 2 weeks of training, some project experience and they will have a good understanding of the basic tools of Lean Six Sigma. They’ll be working as either a member of a large project, lead by a Black Belt, and/or they’ll be leading projects themselves in the work place as a Green Belt.
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Six Sigma is a methodology, a statistical analysis tool and a management system designed to streamline business processes by eradicating defects. The implementation of Six Sigma aims to improve and sustain quality, eliminate waste and raise profits. Silicon Beach Training provides a range of 
DOWNLOAD FREE SIX SIGMA PROJECT CHARTER TEMPLATE
