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Consulting Skills Training

2 days - private courses from £1450 + vat

This Consulting Skills training course is designed for anyone operating in a consulting capacity. The programme is particularly suitable for those consulting in their professional field or as an internal consultant.

Consulting Skills Course Objectives

Having completed this Consulting Skills training course participants will be able to:

Build an effective working relationship with their clients.
Carry out an initial diagnosis of client needs.
Contract with clients to provide a framework within which they will work.
Provide feedback to a client.
Review and evaluate solutions implemented.
Develop ongoing relationships with their clients.

Consulting Skills Course Content

What is consultation?

Consulting v. managing; different consultancy styles and key features; transferring ownership; linking activities to organisational aims and goals.

The consulting process.

Consulting is really a series of stages or phases, and we use ECIFAR (entry, contracting, investigation, feedback, action, review) to explore the key activities and skills of each of these phases of the process.

Key skills in consultancy.

Questioning, listening, matching energy, diagnosing and analysis, feedback.

Consulting issues.

Ethical considerations; the true client.

DAY 1

Current Perceptions:

Individual Roles
Clients View
Ideal Situation

Introduction to Consultancy:

Key skills and behaviours required by a consultant
The consultancy process
Self-analysis

Entry and Contracting Phases:

Key skills and behaviours
practical session

DAY 2

Investigation phase:

Diagnosis techniques
Analysis techniques

The final Stages Process - key skills:

Feedback
Action
Review
Practical Session

Consulting Issues:

Ethical issues
Who is the real client?