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Assertiveness & Confidence Building Training

2 days - £470 + vat

This comprehensive two day Assertiveness training course provides practical guidance for anyone who needs to develop their assertiveness skills and build confidence for a range of workplace situations.

During this Assertiveness course you will gain the tools and techniques to boost your confidence and build your self-esteem.

Need advice now? Visit the Assertiveness Skills guide in our Free Resources section

Assertiveness Training Course Objectives

By the end of this confidence building and assertiveness course you will be able to:

• Recognise the link between assertiveness, confidence and self-esteem.
• Identify the best approach to use when voicing ideas and opinions to colleagues and especially senior managers.
• Handle difficult situations and people confidently and assertively.
• Deal with criticism, confrontation, anger, and negativity effectively and positively.
• Overcome feelings of apprehension and understand the importance of language and body language to assertiveness.
• Develop techniques for better working relationships using assertiveness.

Assertiveness Training Course Content

Understanding Different Styles of Assertiveness Behaviour

• A definition of assertive behaviour and the benefits it offers
• Distinguishing between assertive, aggressive and passive behaviour
• Assertiveness at work - understanding human behaviour

Recognising Your Own Style and Behaviours

• Self-assessment of your style – the associated strengths and weaknesses
• Cultural and gender based influences on your behaviour
• Building relationships with work colleagues
• Developing an assertive behavioural style

Why do People Behave the Way They Do?

• An introduction to the principles of Transactional Analysis
• Assertiveness at work - understanding human behaviour
• How are you perceived by others?
• Avoiding the games people play

Handling Difficult Situations, Problems and Conflicts

• Tackling barriers to assertiveness – recognising and dealing with fear and apprehension
• Confronting common problems which occur in the workplace
• Resolving conflict – dealing with difficult people
• Raising sensitive issues

Assertive, Persuasive and Positive Communication

• Moving from negative to positive ways of thinking – building your self-esteem
• Are you saying 'yes' when you should be saying 'no'?
• The art of persuasion – getting ideas across
• How self-esteem affects confidence and influences behaviour – using assertive language
• Identifying ways of building self-esteem and developing confidence

Assertive Techniques

• Taking control through positive body language
• Using assertive and positive language – making your message clear
• Giving and receiving critical feedback
• Persuasion skills and coping with criticism
• Applying assertive techniques in different workplace situations

Your Ongoing Assertiveness Development

• Establishing your goals and a plan of action for implementation on your return to work

Assertiveness Course Recommended Reading

Assertiveness at Work: A Practical Guide to Handling Awkward Situations - Ken Back, Kate Back – buy from amazon

Download course outline as pdf.

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