Assertiveness & Confidence Building Training

  SUMMER OFFER: 2 days - £470: £353 + vat

This comprehensive two day Assertiveness & Confidence Building training course provides practical guidance for anyone who needs to develop their assertiveness skills for a range of workplace situations.

During this Assertiveness training course you will gain the tools and techniques to boost your confidence and build your self-esteem.

Assertiveness & Confidence Building Training Course Objectives

By the end of this confidence building and assertiveness training course you will be able to:

  • Recognise the link between assertiveness, confidence and self-esteem.
  • Identify the best approach to use when voicing ideas and opinions to colleagues and especially senior managers.
  • Handle difficult situations and people confidently and assertively.
  • Deal with criticism, confrontation, anger, and negativity effectively and positively.
  • Overcome feelings of apprehension and understand the importance of language and body language to assertiveness.
  • Develop techniques for better working relationships using assertiveness.

Assertiveness & Confidence Building Training Course Content

Understanding Different Styles of Behaviour

  • A definition of assertive behaviour and the benefits it offers
  • Distinguishing between assertive, aggressive and passive behaviour
  • Assertiveness at work - understanding human behaviour

Recognising Your Own Style and Behaviours

  • Self-assessment of your style – the associated strengths and weaknesses
  • Cultural and gender based influences on your behaviour
  • Building relationships with work colleagues
  • Developing an assertive behavioural style

Why do People Behave the Way They Do?

  • An introduction to the principles of Transactional Analysis
  • Assertiveness at work - understanding human behaviour
  • How are you perceived by others?
  • Avoiding the games people play

Handling Difficult Situations, Problems and Conflicts

  • Tackling barriers to assertiveness – recognising and dealing with fear and apprehension
  • Confronting common problems which occur in the workplace
  • Resolving conflict – dealing with difficult people
  • Raising sensitive issues

Assertive, Persuasive and Positive Communication

  • Moving from negative to positive ways of thinking – building your self-esteem
  • Are you saying 'yes' when you should be saying 'no'?
  • The art of persuasion – getting ideas across
  • How self-esteem affects confidence and influences behaviour – using assertive language
  • Identifying ways of building self-esteem and developing confidence

Assertive Techniques

  • Taking control through positive body language
  • Using assertive and positive language – making your message clear
  • Giving and receiving critical feedback
  • Persuasion skills and coping with criticism
  • Applying assertive techniques in different workplace situations

Your Ongoing Assertiveness Development

  • Establishing your goals and a plan of action for implementation on your return to work

Assertiveness Training Course Recommended Reading

Assertiveness at Work: A Practical Guide to Handling Awkward Situations - Ken Back, Kate Back – buy from amazon

Site dedicated to Assertiveness.

Download course outline as pdf.

+44 (0)1273 622272

Assertiveness & Confidence Building Training course dates

  • 13 - 14 Aug 2009
  • 26 - 27 Oct 2009

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