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Assertiveness & Confidence Building Training

  SUMMER OFFER: 2 days - £470: £353 + vat

This comprehensive two day Assertiveness & Confidence Building training course provides practical guidance for anyone who needs to develop their assertiveness skills for a range of workplace situations.

During this Assertiveness training course you will gain the tools and techniques to boost your confidence and build your self-esteem.

Assertiveness & Confidence Building Training Course Objectives

By the end of this confidence building and assertiveness training course you will be able to:

• Recognise the link between assertiveness, confidence and self-esteem.
• Identify the best approach to use when voicing ideas and opinions to colleagues and especially senior managers.
• Handle difficult situations and people confidently and assertively.
• Deal with criticism, confrontation, anger, and negativity effectively and positively.
• Overcome feelings of apprehension and understand the importance of language and body language to assertiveness.
• Develop techniques for better working relationships using assertiveness.

Assertiveness & Confidence Building Training Course Content

Understanding Different Styles of Behaviour

• A definition of assertive behaviour and the benefits it offers
• Distinguishing between assertive, aggressive and passive behaviour
• Assertiveness at work - understanding human behaviour

Recognising Your Own Style and Behaviours

• Self-assessment of your style – the associated strengths and weaknesses
• Cultural and gender based influences on your behaviour
• Building relationships with work colleagues
• Developing an assertive behavioural style

Why do People Behave the Way They Do?

• An introduction to the principles of Transactional Analysis
• Assertiveness at work - understanding human behaviour
• How are you perceived by others?
• Avoiding the games people play

Handling Difficult Situations, Problems and Conflicts

• Tackling barriers to assertiveness – recognising and dealing with fear and apprehension
• Confronting common problems which occur in the workplace
• Resolving conflict – dealing with difficult people
• Raising sensitive issues

Assertive, Persuasive and Positive Communication

• Moving from negative to positive ways of thinking – building your self-esteem
• Are you saying 'yes' when you should be saying 'no'?
• The art of persuasion – getting ideas across
• How self-esteem affects confidence and influences behaviour – using assertive language
• Identifying ways of building self-esteem and developing confidence

Assertive Techniques

• Taking control through positive body language
• Using assertive and positive language – making your message clear
• Giving and receiving critical feedback
• Persuasion skills and coping with criticism
• Applying assertive techniques in different workplace situations

Your Ongoing Assertiveness Development

• Establishing your goals and a plan of action for implementation on your return to work

Assertiveness Training Course Recommended Reading

Assertiveness at Work: A Practical Guide to Handling Awkward Situations - Ken Back, Kate Back – buy from amazon

Site dedicated to Assertiveness.

Download course outline as pdf.