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Business Skills & Personal Development Resources

assertiveness skills resources

Achieve Your Potential - Article discussing hoe to get ahead in your job and fulfill your potential.
Assertiveness Skills - Learn how to improve assertiveness skills through body language training and self awareness. Learn when to be assertive, how to be assertive, why you need to use assertiveness skills and at the same time build your confidence and self esteem.
Assertiveness in Leadership

Assertiveness recommended Reading

The Assertiveness Workbook: How to Express Your Ideas and Stand Up for Yourself at Work and in Relationships - Randy J. Paterson - buy from amazon
Assertiveness Step by Step - Windy Dryden, Daniel Constantinou - buy from amazon
When I Say No, I Feel Guilty: How to Cope--Using the Skills of Systematic Assertive Therapy - Manuel J. Smith - buy from amazon

book keeping resources

internet based moms - book keeping tips
allbusiness.com - basic book keeping tips

book keeping recommended reading

AAT Basic Bookkeeping: Interactive Text - buy from amazon
Straightforward Guide to Bookkeeping and Accounts - Tony Bannister - buy from amazon

budget & cost control resources

cost control - quick tools to help win the battle of the budget
techrepublic - articles & columns
computer square - useful links to budgeting
about.com - financial planning - articles and resources

budget and cost control recommended reading

A Manager's Guide to Creative Cost Cutting: 101 Ways to Build the Bottom Line - David W. Young - buy from amazon
Handbook of Budgeting - William Rea Lalli - buy from amazon
Cost Management Toolbox: The Manager's Guide to Controlling Costs and Boosting Profits - Lianabel Oliver - buy from amazon

communication skills resources

Achieve Your Potential - Article discussing hoe to get ahead in your job and fulfill your potential.
Leadership Traits
Leadership skills
Leadership Resource  
Communication resource
Leadership-communication - Useful tips on communicating
add.about.com - tips for improving communication skills

recommended reading - available to buy from amazon.com

101 Ways to Improve Your Communication Skills Instantly - Jo Condrill, Bennie Bough - buy from amazon
Influencing with Integrity: Management Skills for Communication and Negotiation - Genie Z. Laborde PhD - buy from amazon
30 Minutes to Boost Your Communication Skills - Elizabeth Tierney - buy from amazon

consulting skills resources

Management communication - management resource
hrtools - grow your strategic consulting skills

recommended reading - available to buy from amazon.com

Managerial Consulting Skills: A Practical Guide - Charles J. Margerison - buy from amazon
Process Consultation Revisited: Building the Helping Relationship - Edgar H. Schein - buy from amazon
Consulting into the Future: The Key Skills - Karen Lee - buy from amazon

Counseling skills resources

Counseling tips
Counseling skills

recommended reading - available to buy from amazon.com

Counseling Skills and Theory by Margaret Hough - buy from amazon
Counseling Skills for Dummies by Gail Evans - buy from amazon

effective meetings resources

Achieve Your Potential - Article discussing hoe to get ahead in your job and fulfill your potential.
Managing meetings for managers - managing resource
powerful presentations - How to Hold and Participate in Effective Meetings
plant management - 10 tips to successful meetings
The CEO refresher archives - More Effective Meetings, top tips
meeting wizard - Effective Meetings - Tips

recommended reading - available to buy from amazon.com

How to Hold Successful Meetings: 30 Action Tips for Managing Effective Meetings - Paul R. Timm - buy from amazon
The Manager's Pocket Guide to Effective Meetings - Steve Kaye - buy from amazon
How to Organize Effective Conferences and Meetings - David Seekings - buy from amazon

facilitation skills resources

link of the week - basic facilitation tips and techniques
textweaver - facilitation tips
facilitate.com - facilitation skills tips and tricks

recommended reading - available to buy from amazon.com

Facilitation Skills - Frances Bee, Roland Bee - buy from amazon
How to Lead Work Teams: Facilitation Skills - Fran Rees - buy from amazon
Practical Facilitation: A Toolkit of Techniques - Christine Hogan - buy from amazon

Facilitating Focus Groups Resource

Tips on facilitating focus groups
textweaver - facilitation tips
facilitate.com - facilitation skills tips and tricks

recommended reading - available to buy from amazon.com

Facilitation Skills - Frances Bee, Roland Bee - buy from amazon
Focus Groups by Richard A Krueger - buy from amazon

listening skills resources

webpronews - better listening skills tips
brainbox.com - learning to listen advice
about.com - active listening resources
mindtools - Active Listening - Hear What People are Really Saying

recommended reading - available to buy from amazon.com

Communicating: Speaking and Listening to End Misunderstanding - Dale R. Olen - buy from amazon
Active Communication - Matthew Westra - buy from amazon

innovation and creativity in business resources

innovations tool - resources and strategies
creativity at work - articles and tips

recommended reading - available to buy from amazon.com

The Improvement Engine: Creativity and Innovation Through Employee Involvement - the Kaizen Teian Approach - Japan Human Relations Association - buy from amazon
On Creativity, Innovation and Renewal: A Leader to Leader Guide - Frances Hesselbein (Editor), Rob Johnston (Editor) - buy from amazon
Creativity in Business: A Practical Guide for Creative Thinking - Carol Kinsey Goman
- buy from amazon

minute taking resources

career planning - taking minute meetings
meeting wizard - taking minutes tips
ehow - How to Take Minutes at a Business Meeting
pagewise - taking meeting minutes resources

recommended reading - available to buy from amazon.com

Just a Minute: A Guide to Taking Effective Minutes - Gudrun Limbrick-Spencer - buy from amazon
The Minute Taker's Handbook: Taking Minutes at Any Meeting with Confidence - Jane Watson - buy from amazon
Taking Minutes of Meetings - Joanna Gutmann - buy from amazon

nlp training resources

about.com - NLP articles & resources
NLP FAQ's & resources
NLP schedule - NLP - A Definition

recommended reading - available to buy from amazon.com

Teach Yourself Nlp - Steve Bavister, Amanda Vickers - buy from amazon
Coaching with NLP: How to Be a Master Coach - Joseph O'Connor, Andrea Lages - buy from amazon
Introducing NLP Neuro-Linguistic Programming - Joseph O'Connor, John Seymour - buy from amazon

personal effectiveness resources

Achieve Your Potential - Article discussing hoe to get ahead in your job and fulfill your potential.
Add value to a team - leadership resource containing useful information
effectiveness plus - tips on personal effectiveness
knowledge jolt with jack - Archives of personal effectiveness
ivillage.co.uk - personal development features
about.com - management tips for personal development

recommended reading - available to buy from amazon.com

The 8th Habit: From Effectiveness to Greatness - Stephen R. Covey - buy from amazon
Your Inner Coach: A Step-by-Step Guide to Increasing Personal Fulfilment and Effectiveness - Ian McDermott, Wendy Jago - buy from amazon
Personal Effectiveness - Alexander Murdock, Carol N. Scutt - buy from amazon

presentation skills resources

Guide to presentation skills 
Presentation Resource - Presentation web page with useful information and tips.
Newcastle University website - Presentation skills advice and tips
Big Dog's presentation skills - useful tips and advice
KU Medical Centre - Effective presentations and tutorials

recommended reading - available to buy from amazon.com

Successful Presentation Skills - Andrew Bradbury - buy from amazon
Great Presentation Skills (Quick Guide) - Suzanne Sparks, Melody Templeton - buy from amazon
Basic Presentation Skills - Kroehnert - buy from amazon 

receptionist skills resources

Information receptionist - A general schedule
ideasandtraining.com - Complete Training for the Complete Receptionist

recommended reading - available to buy from amazon.com

Receptionist Training - Judy Ventura - buy from amazon
The Receptionist - Joyce Twing - buy from amazon
The Receptionist Today - Hazel Trevethin - buy from amazon

Report Writing Resources

Report design tips and tricks
Writing a Report

recommended reading - available to buy from amazon.com

Writing a Report: How to Prepare, Write and Present Really Effective Reports by John Bowden - buy from amazon
The Right Way to Write Reports by Steve Gravett - buy from amazon

stress management resources

Mind tools - stress management techniques
Stress tips - Stress management
stress.about - stress in the work place - articles and resources

recommended reading - available to buy from amazon.com

The Complete Idiot's Guide to Managing Stress - Jeff Davidson - buy from amazon
Stress Management for Dummies - Allen Elkin - buy from amazon
Stress in the Workplace and How to Cause It - Howard Edwards - buy from amazon

telephone skills resources

Legal Secretaries - Professional Telephone Skills
BPIC - Good Business Begins with Good Phone Skills

recommended reading - available to buy from amazon.com

Effective Telephone Skills - Farrell Thomas J. - buy from amazon
Interpersonal Communication Skills: Effective Telephone Skills - Gwyn - buy from amazon
Developing Effective Telephone Skills - Robert Lapp - buy from amazon

time management resources

Silicon Beach Training Time Management Tips
Time Management Resource
Mind tools - Time management skills

recommended reading - available to buy from amazon.com

Get Everything Done and Still Have Time to Play - Mark Forster - buy from amazon
Getting Things Done: The Art of Stress Free Productivity - David Allen - buy from amazon
How to Get Organized When You Don't Have the Time - Stephanie Culp - buy from amazon
Time Trap: Classic Book on Time Management - Alec Mackenzie - buy from amazon

voice coaching resources

presentation helper - voice tips
google answers - tips on improving my voice

recommended reading - available to buy from amazon.com

The Little Big Voice: Voice Coaching for Ordinary People - Simon Raybould - buy from amazon

writing business plans resources

What is a business analyst? 
about.com - business plan writing articles & resources
business plan help - advice and tips
microsoft.com - how to write a business plan
business balls - free samples, examples and tools

recommended reading - available to buy from amazon.com

The Complete Book of Business Plans - Joseph A. Covello, Brian J. Hazelgren - buy from amazon
Writing Business Plans That Get Results: A Step-by-step Guide - Michael O'Donnell - buy from amazon
The Complete Book of Business Plans: Simple Steps to Writing a Powerful Business Plan - Joseph A. Covello, Brian J. Hazelgren - buy from amazon