What are SMART Objectives?

Here at Silicon Beach Training we offer a wide range of Management  Training & Leadership Training courses, and a topic that regularly appears in a lot of them is SMART objectives. So what are SMART objectives? In this post we take a look at how you can use them effectively.

Some of the training courses that look at SMART objectives in more detail include Management Skills for New Managers, Leadership Skills Training, Performance Management Training & Appraisals Training.

Goals, aims and objectives are often confused.  All describe things that you want to achieve, however I see goals and aims as broader, more aspirational intentions whereas an objective is a narrower more defined task you need to achieve in order to meet your long term goals and aims.

All managers and leaders must be able to set effective objectives for their staff, whether they are to achieve project or task objectives, personal development objectives for people to grow in their role or performance standard objectives aligned with a competency framework, values or behavioural guidelines.

When setting objectives for your team you will need to ask yourself:

  • What are my team’s targets and goals for the coming period?
  • What standards do I need the team to maintain / improve?

Setting SMART Objectives

SMART is an acronym for the five characteristics used for setting effective objectives, they must be:

S: Specific
Objectives relate to a desired state of affairs in the future, and it is important that this desired state of affairs can be defined reasonably precisely. So the first quality of good objectives is that they should be Specific in describing what has to be done.

M: Measurable
The value in having a standard is that the individual, the manager and the organisation can see how well the standard is being achieved by monitoring progress. So an objective should be Measurable and its achievement should be reasonably verifiable by a third party. This does not eliminate the use of some subjective methods of assessment.

A: Achievable
Another quality of a good objective is that it is Achievable.  Meeting objectives should bring about a positive benefit in personal development and job satisfaction, the way jobs are done or in the standards of performance achieved. For an objective to be achievable it must be realistic given the skills of the individual, the resources available and so on. So an objective should be stretching for an individual; too difficult an objective may create adverse effects and too easy an objective is unlikely to increase job satisfaction or be of benefit to the organisation.

R: Relevant
For an objective to be effective it must also be Relevant to the goals of the team, project, department and organisation and add value within this context.  Some people use ‘Realistic’ here however we feel that this is covered under Achievable.

T: Time Bound
Any objective must have a deadline by when it is to be achieved. How else can an individual and/or the manager agree that the task has been achieved? So, an objective must be Time Bound. Communication is fundamental to the success of objective setting. There must be a constant review of what is possible, especially with conflicting demands on resources and changing priorities.

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3 Responses to “What are SMART Objectives?”

Christian Paulsen says:

Yes, using SMART goals is really the only way to get serious about goals. While there are certainly some who avoid it, I can’t even picture doing annual reviews without SMART goals. Avoiding the specific, measurable, and timely nature of SMART goals makes the target ambiguous and makes success subjective. The attainable and relevant nature of SMART goals make them goals that your team can rally around and get passionate about.

I like to organize a meeting with my team to review the organizational objective and to see how we can contribute. We will come out of that meeting with individual SMART goals and a strategic plan that come together to contribute to the success of the organization. The team has passion for success since they were key contributors to setting the goals and plan.

The link below talkes about Passionate SMART Goals.

Links:
http://christianpaulsen62.wordpress.com/2010/10/12/passionate-and-smart-goal-setting/

Douglas Brown says:

SMART objectives are an important concept but there is an upper bound.

At the corporate level, too much focus on SMART objective-writing ends up dumbing down the real goals. By the time you get to the individual contributor and lower levels of the organization, the objectives should be specific. Somewhere in the middle, then, SMART needs to give way to “directional” aims.

One also has to leave room for non-quantified objectives, particularly as applied to more and more senior managers. If you can specify everything that someone must do, they may be dampened from bringing much judgment and initiative to the party.

Nancy Slessenger says:

SMART is all very well, but can be a problem. The most important thing about objectives is that they are aligned to the top goal of your organisation – usually this is not mentioned in SMART.

Also they need to be horizontally aligned otherwise you get conflict and duplication, again, not mentioned in SMART.

Lastly, not all objectives need to be achievable, in fact you often need some that may not be achievable, or definitely are not achievable.
Here’s an example. You may remember Apollo 13. In the film of the event there comes a point when the astronauts are going to die because there is much carbon dioxide in the capsule. Unfortunately the ones they need are the wrong shape. So one of the team back at Houston gets a group of engineers together.

He says to them (as he holds up the filter and the hole it has to fit in to): “We’ve got to make one of these fit into this using this” and points to a pile of stuff on the table that the astronauts have in the capsule.

This is clearly a very difficult objective. They have limited time before their colleagues die. But you don’t hear any of them saying:
“That’s no good as an objective, it might not be achievable.”

Objectives are there to tell you what you need to achieve, not how to do it or whether it’s possible.

This can create problems if you have a performance management system that penalises people for failing to achieve their objectives as it can stop people aiming high for fear of failing.

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