Top 10 Tips for Business Process Mapping

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Written by Colin Welch – 03.11.09

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Business Process Mapping forms a key foundation of process improvement and design, and if carried out successfully will deliver effective improvements and redesigns which increase efficiency and save your organisation money.

We provide a range of hands on training courses to help organisations to map, redesign and improve business processes, including Business Process Management training, Lean Training and Lean Six Sigma Green Belt and Black Belt training.

Below are out top 10 tips for effective Business Process Mapping.

1. Make sure you have the right people involved. Create the process map with people who perform the job.
2. Document steps in sequence. Try to restrict your diagram to major steps at first. Do not become bogged down in the detail.
3. Identify the major, (high level), tasks/decisions, by documenting the inputs and outputs of the process.
4. Document the steps performed to complete each high level task, in whatever state it normally goes through the process.
5. Identify what really happens, not what should/could happen to the process step. Many times what actually occurs is significantly different from what the work instructions say or what is most efficient.
6. List every single step that happens to the task, including errors, exceptions, wait time, moves and anything else. These steps that are not part of the usual process can be gold mines of savings.
7. Link all inputs and outputs.
8. Capture how long each step takes to complete.
9. Capture who completes each step.
10. Once you’ve mapped and re-engineered the process, repeat the mapping process to ensure the changes have taken place. This will help to engender continuous improvement.

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Black Belt, Business Process Management, Business Process Mapping, Business Skills, course, Green Belt, Lean & Six Sigma, Lean Training, training

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