Lean Six Sigma for knowledge workers and service processes
Do you work in a non-manufacturing group? If you are applying lean improvement methods but you don’t make goods then you probably supply a service or do “knowledge processing”. Lean thinking in these areas is often called “transactional lean”, “administrative lean”, and “lean for service”.
Non-manufacturing activities where lean methods have been used successfully include the following. You may well work in one of these areas:
advertising
entertainment
financial services
healthcare and hospitals
hospitality and hotels
insurance
logistics and distribution
marketing
online services
product design
project management
property sales
travel and tourism
public sector**
**the public sector (“state sector”) is 40% of the USA economy and about 50% of the UK and the EU economy.
Service industries are the largest part of Western economies
As those of you who follow us on Facebook and Twitter will know, our Six Sigma trainers have gone in to overdrive in recent weeks to produce some fantastic new resources. Our Free Six Sigma Resources Sectionis now bursting at the seams with videos, templates, downloads and glossaries, along with a full guide to Lean Six Sigma and the DMAIC process.
Defining your Six Sigma project well from the start using a Project Charter is one of the keys to Six Sigma Success. Use this Free Project Charter Template to help you get off to the best start.
Lean and Six Sigma contain a wide variety of tools, and as such there are a lot of terms and abbreviations to understand. Get up to speed with them all using this comprehensive 33-page Lean Six Sigma Glossary
Completely new to Lean and Six Sigma? In this short, easy to follow interview our Six Sigma Black Belt Steve explains the methodologies and the differences between Lean and Six Sigma. Watch the video below, or follow the link above for the full transcript:
The Lean and Six Sigma methodologies contain a very wide variety of tools and processes. Consequentially, there are a lot of different terms and acronyms to get to grips with when you learn Six Sigma.
This comprehensive 33-page Six Sigma Glossary provides clear explanations of all of the key terms and tools.
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