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Lean Six Sigma for knowledge workers and service processes
Do you work in a non-manufacturing group? If you are applying lean improvement methods but you don’t make goods then you probably supply a service or do “knowledge processing”. Lean thinking in these areas is often called “transactional lean”, “administrative lean”, and “lean for service”.
Non-manufacturing activities where lean methods have been used successfully include the following. You may well work in one of these areas:
- financial services
- healthcare and hospitals
- hospitality and hotels
- logistics and distribution
- online services
- product design
- project management
- property sales
- travel and tourism
- public sector**
**the public sector (“state sector”) is 40% of the USA economy and about 50% of the UK and the EU economy.
Service industries are the largest part of Western economies
This is a table of percent of gross domestic product (GDP)
These resources are the perfect introduction to Six Sigma for the uninitiated, and also form a perfect companion to our Six Sigma Training and Lean Training courses. Check out the outlines to our comprehensive Six Sigma Green Belt Training and Six Sigma Black Belt Training courses for more detail on the Six Sigma courses we offer here in Brighton, Sussex.
So - what's on offer then?... We've summarised the new Six Sigma resources here - just click on the titles to go to the full resource.
Defining your Six Sigma project well from the start using a Project Charter is one of the keys to Six Sigma Success. Use this Free Project Charter Template to help you get off to the best start.
Lean and Six Sigma contain a wide variety of tools, and as such there are a lot of terms and abbreviations to understand. Get up to speed with them all using this comprehensive 33-page Lean Six Sigma Glossary
Completely new to Lean and Six Sigma? In this short, easy to follow interview our Six Sigma Black Belt Steve explains the methodologies and the differences between Lean and Six Sigma. Watch the video below, or follow the link above for the full transcript:
The Lean and Six Sigma methodologies contain a very wide variety of tools and processes. Consequentially, there are a lot of different terms and acronyms to get to grips with when you learn Six Sigma.
This comprehensive 33-page Six Sigma Glossary provides clear explanations of all of the key terms and tools.