How many times have you heard your customer complain that the product you have delivered doesn’t meet their expectations?

This is as a result of not addressing their expectations early enough in the project to get it right. You can learn how to do this on our 5-day PRINCE2 Practitioner Training.

But customers also bring problems too! They often don’t seem to know what they want.

It will be your job as a project manager to work with your customer to establish their quality expectations and then to create some measurable criteria against which you can deliver something fit for purpose.

Where Do We Start?

At the beginning… of the project. During the early stages of the project – Starting Up – you should be talking to your customer about the solution:

• What they hope it will do
• How it will work
• What it will look like

These initial expectations will be little vague and may require some prompting and input from you to gain clarity around what the expectations mean.

Read the rest of "Addressing Quality in Your Project"

Posted by Claudine in News, Project Management on January 31st, 2013| No Comments »

If you’ve attended our PRINCE2 Foundation or PRINCE2 Practitioner course (we hold PRINCE2 training in Birmingham as well as Brighton, Sussex) and want to start a project using PRINCE2 back at work, you’ll need somewhere to start.

Here you can download PRINCE2 project templates to help you to manage your project effectively.

Use the link below to download a zipped folder containing all of the PRINCE2 templates:

Folder contents:

• Benefits Review Plan
• Business Case
• Checkpoint Report
• Communication Management Strategy
• Configuration Item Record
• Configuration Management Strategy
• Daily Log
• End Project Report
• End Stage Report
• Exception Report
• Highlight Report
• Issue Register
• Issue Report
• Lessons Log
• Lessons Report
• Project Plan
• Product Description
• Product Status Account
• Project Brief
• Project Initiation Documentation
• Project Product Description
• Quality Management Strategy
• Quality Register
• Risk Management Strategy
• Risk Register
• Work Package

Copyright Statements

Posted by Andy Trainer in News, Project Management on November 18th, 2009| 1 Comment »