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Addressing Quality in Your Project

Written by Andy Trainer – Thu 31 Jan 2013

How many times have you heard your customer complain that the product you have delivered doesn't meet their expectations?

This is as a result of not addressing their expectations early enough in the project to get it right. You can learn how to do this with 5-day PRINCE2 Practitioner Training.

But customers also bring problems too! They often don’t seem to know what they want.

It is your job as a project manager to work with your customer to establish their quality expectations and then to create some measurable criteria against which you can deliver something fit for purpose.

customer-service-cartoon

Where Do We Start?

At the beginning... of the project.

During the early stages of the project – Starting Up – you should be talking to your customer about the solution:

  • What they hope it will do
  • How it will work
  • What it will look like

These initial expectations will be little vague and may require some prompting and input from you to gain clarity around what the expectations mean.

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Download PRINCE2 Project Templates

Written by Andy Trainer – Wed 18 Nov 2009

PRINCE2 Project Templates DownloadIf you've attended our PRINCE2® Foundation or PRINCE2 Practitioner course and want to start a project using PRINCE2 back at work, you'll need somewhere to start.

Here you can download official PRINCE2 project templates to help you to manage your project effectively.

You can download a zipped folder containing all of the PRINCE2 project templates or select individual templates from the list below:

PRINCE2 Project Templates:

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