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Addressing Quality in Your Project

How many times have you heard your customer complain that the product you have delivered doesn't meet their expectations?

This is as a result of not addressing their expectations early enough in the project to get it right. You can learn how to do this with 5-day PRINCE2 Practitioner Training.

But customers also bring problems too! They often don’t seem to know what they want.

It is your job as a project manager to work with your customer to establish their quality expectations and then to create some measurable criteria against which you can deliver something fit for purpose.

Where Do We Start?

At the beginning... of the project.

During the early stages of the project – Starting Up – you should be talking to your customer about the solution:

What they hope it will do
How it will work
What it will look like

These initial expectations will be little vague and may require some prompting and input from you to gain clarity around what the expectations mean.

user Andy Trainer

date 31 Jan 2013

Cooking With Six Sigma

We recently wrote about an American man who used Six Sigma to control his diabetes. It went to show that Six Sigma is gradually being recognised as a system that can be used beyond the workplace and especially for more than just manufacturing.

Six Sigma is all about improving the quality of processes and thereby the end result. Now if you've ever burnt your dinner or tried out a new recipe that has not quite ended up how you expected, you'll know that cooking is an area in which quality can always be improved!

In this post then, we're going to look at one of the main tenets of Six Sigma: the DMAIC method and see how it could be applied to kitchen to show how useful it is as process and demonstrate how it works.

If you prefer your Six Sigma with a side of business, take a look at our range of Six Sigma Courses - there's one for any level of experience.