Being assertive is not always the easiest thing to achieve and it is often the case that it does not come naturally. We offer a comprehensive 2-day Assertiveness & Confidence Building training course – however a good grasp of the basics will make it a lot easier, here is an outline of the basics of assertive communication:
1. Always try to keep eye contact, this will help the person who you are talking to know that you have a genuine interest in them and that you are giving them your full attention.
