say no to pushy salespeople
Have you ever signed up for something when you really didn’t want to? Good sales people spend months, sometimes years learning to break down your resistance to the NO word. Of course you could always enrol onto our brilliant Assertiveness Training course in Brighton, Sussex, to make it easier (next one is 14th and 15th Oct 2010), meanwhile…
Learning to recognise some of these familiar sales techniques may save you from signing up to a spectacularly unmissable waste of time and money!! …
- People feel obliged to return a favour – right? Sales people exploit this by offering you small favour before getting you to sign you life away! Remember they are not really doing you a favour – REMEMBER IT’S ALL A BIG PLAN TO PART YOU WITH YOUR MONEY.
- When you are made to believe something is rare (”a limited time offer!”), you want it for fear that you will loose out. If it’s not still available later/tomorrow next week etc. YOU DON’T WANT IT.
- Sales people seek to find things in common with their victims, tell jokes, and pay compliments. Flattery, common interest, interest in your family/work/holiday etc, will get them everywhere. THEY ARE NOT INTERESTED IT IS ALL A PLOY.
- Sales People convince their marks that they are experts in order to gain control of you. That’s why they pin pictures of themselves posing with famous people on their walls. REMEMBER YOU KNOW BEST.
- People are like sheep. A Salesman will try and convince you, and often show some kind of proof that everyone else has signed up/bought in. It’s called the “social proof” technique. DON’T WORRY YOU ARE NOT THE ONLY ONE WHO HASN’T GOT ONE!
- Sales people will set you up by asking you a question to which you will proudly admit yes to. for example “Other people think you are a great photographer right?” oooo I want it already, what is it? REMEMBER THEY SAY THAT TO ALL THE GUYS/GIRLS.
So now you are prepared you should be able to fend them off! Of course if you find it difficult to say no generally you could enrol on our Assertiveness Training course, it’s great for Confidence Building. If you spend all you time on the phone being sold stuff you could come on our Time Management Training courses, and if you want your staff to use all the above to your advantage you could organise a telephone sales training course for them so that they can become annoyingly difficult to say NO to!
Posted by Heather Buckley in News, Personal Development, Sales & Marketing on August 25th, 2010| 2 Comments »
assertiveness training can set you free
Good assertiveness skills help build confidence and self esteem. They help avoid bullying and being bullied or feeling the victim.
We provide a two day Assertiveness training in Brighton, Sussex, course providing practical guidance for anyone who needs to develop their assertiveness skills and build confidence for a range of situations.
Assertivness encourages mutual respect within relationships. It can save you from being/feeling/acting the martyr. It’s healthy, non aggressive and liberating…..so….
What causes people to avoid being assertive?
Many people are not assertive for fear of displeasing others or not being liked. However, in the long run although you may avoid some immediate unpleasantness by not being assertive, you can also create more tension and resentment in a relationship if you refuse to assert yourself and then feel that you are being taken advantage of over and over again. Remember for someone to have control over you, you have to give control to them. Yes, you are responsible, which is difficult to take on board at times, you do not need blame yourself, but you can take responsibility to make changes to the way that you think, behave and react to other people by learning and practising healthy assertiveness skills.
How Assertive Are You?
Ask yourself the following questions.
Do you find it easy to ask for help if you need it?
Can you express anger and annoyance appropriately?
Do you find it easy to ask questions when you don’t understand something?
Do you offer your opinion when you think or feel differently from someone else?
Are you able to say “no” when you don’t want to do something?
If you answered no to many of the questions above you would benefit from developing stronger assertiveness skills. We have provided a detailed, free assertiveness resource, or you could enrol on our Assertiveness Training course. th next one is running on 14th and 15th October 2010.
Other personal development courses include time management training and stress management.
Posted by Heather Buckley in Business Skills, Human Resources, New Free Resources, News, Personal Development on August 23rd, 2010| 1 Comment »
Just send an email for your chance to win Bounce…
UPDATE Wed 16th June 8.30am: email address corrected!
What would you do if you knew you could never fail? That no matter what life threw at you, whatever challenges you faced, you could keep moving forward to build a happy and successful life?
Gill Hasson and Sue Hadfield’s book Bounce: Use the Power of Resilience to Live the Life You Want will show you how.
We have a free copy of this book to give away:
simply email gill@journalistworks.co.uk before midday Friday 18 June.
First name picked out at random will receive the book.
At Silicon Beach Training we offer a wide range of Business Skills and Personal Development Training in Brighton, Sussex, including a popular Assertiveness Training course, and recommend this book for those looking for a practical and inspiring guide to both building resilience and achieving goals. For a taster of what this book offers, read these six tips for developing resilience.
Guest blog by Gill Hasson from Journalist Works who are kindly offering a free freelance photography course to the winner of our photography competition – be sure to enter! Also look out for Sue and Gill’s new book on Assertiveness coming out later this year.
Posted by Guest Blogger in Competitions, Guest Blogs, Offers, Personal Development on June 15th, 2010| 1 Comment »
Being assertive is not always the easiest thing to achieve and it is often the case that it does not come naturally. We offer a comprehensive 2-day Assertiveness & Confidence Building training course – however a good grasp of the basics will make it a lot easier, here is an outline of the basics of assertive communication:
1. Always try to keep eye contact, this will help the person who you are talking to know that you have a genuine interest in them and that you are giving them your full attention.
Read the rest of "5 Ways to Communicate Assertively"
Posted by Andy Trainer in New Free Resources, Personal Development on October 15th, 2009| No Comments »
Assertiveness
- May be confused with aggressive behavior, however, assertion does not involve hurting the other person physically or emotionally.
- Aims at equalizing the balance of power, not “winning the battle” by putting down the other person or rendering her/him helpless.
- Allows you to express your legitimate wants, needs, feelings, and ideas and creates honest relationships with others.
- Gives other individuals a right to respond to your assertiveness with their own wants, needs, feelings, and ideas.
- May involve negotiating a new solution with another individual. Assertiveness does not imply I win/you lose.
- Concerns not only what you say but also how you say it.
- Includes asking directly for something you want. Read the rest of "Brief introduction to assertiveness skills"
Posted by Heather Buckley in New Free Resources, Personal Development on September 21st, 2009| No Comments »
