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ITIL is widely recognised as a best practice IT service process. Its implementation can be seen throughout some of the biggest companies and organisations in the world.
On our ITIL Foundation Course in Brighton, UK you'll find out about why ITIL is so effective as service strategy in organisations of all sizes, not just corporations but institutions as well.
ITIL has been implemented in Universities with much success.
In fact, we've carried out ITIL training for quite a few higher education institutions here at Silicon Beach. In this post then, I'm going to run through an example of a University we have trained implementing ITIL and then go on to explain how other Unis throughout the UK have benefitted from ITIL.
There are changes afoot to the Best Management Practice portfolio; from January 1st 2014, PRINCE2, ITIL and Best Practice Suite Programs like MSP will have a new Accreditor called Axelos.
So what does this mean for those with APMG certificates? Are they worthless now? Is PRINCE2 going to change dramatically and require an overhaul of retraining within organisations using the framework?
In short: no. But these developments are worth keeping an eye on leading up to the handover in 2014.
Axelos is a joint venture between the government and the firm Capita (who will own 49% and 51% respectively). Axelos will be taking over from APMG after submitting the winning bid on a re-tender from the government but it's not as clean cut as just a straight replacement.
As a provider of PRINCE2 Training, ITIL Courses and MSP Training, this is big news for us here at Silicon Beach, and for the many businesses that come to us for their Best Management Practice courses.
In this post we'll briefly examine the details of the deal, and more importantly, discuss any potential impact it may have on you as either an existing or future PRINCE2 (or ITIL or MSP) Practitioner.
BYOD is the buzzword in business IT at the moment, but is there more to it than just easily spouted rhetoric by a few industry influencers?
A study by Gartner would suggest there is. It predicts that 38% of organisations will stop providing mobile devices to employees by 2016 and 50% will mandate a BYOD policy by 2017. That's a significant enough portion of organisations for IT professionals to stand up and take notice.
So what does this mean for the tech side of businesses? On our ITIL courses, we emphasise the difficulty in managing multiple and diverse platforms from both a support and security perspective, something which BYOD only increases.
With BYOD getting more and more popular, does this mean that the traditional model of internal IT support and service management will have to be entirely scrapped? Or can it adapt to the challenges it faces with BYOD and continue to be the technical bedrock of any business?
Many are wondering whether the recent advent of Windows 8, with its apparent targeting of multi-platform synchronicity, will bring an end to the semi-chaos that Bring Your Own Device (BYOD) can inflict upon a company system.
In recent years the explosion in popularity of mobile and tablet devices has brought with it some big problems for IT departments to handle. Gone are the days when a company could issue its employees with a generic Blackberry and 'work' laptop.
These days, people want to use their iPhones, iPads and any number of different Androids and other devices to access work material, but securing and aligning these personal devices with the company network can be a nightmare.
Various features of Windows 8 seem to be directly intended to make it easier for workers to have their work and personal devices converge. However it isn't just a question of what Windows 8 does to address BYOD issues but whether or not the uptake will be sufficient enough to bring about significant changes for IT in business.
Being able to effectively manage the processes and systems of a company's network is integral to the running of a business which is why it is so important to adopt a service management system like ITIL. We offer ITIL training that will provide you with a comprehensive understanding of the ways in which IT can work for the business and not just for itself.
In my last ITIL blog post, I alleged that last year over 100,000 people worldwide invested sat ITIL exams – well, I just got the figures for the first part of this year. So far, 20,000 people per month have sat the Foundation Certificate in IT Service Management! I'm beginning to worry that I’ll soon be out of a job – surely, there can’t be anyone left who hasn't got an ITIL qualification! Certainly, everyone who attended the last ITIL course at Silicon Beach has…
As a Best Practice framework, ITIL describes a consensus view of generic practices for Service Management, derived from 20 years of experience and proven through real-world application.
ITIL attributes its own success to a number of core principles. The advice and guidance describes Best Practice for IT Service Management and the numbers I quoted above suggests that a large community accept ITIL as a useful ingredient in good practice for their organisations. Additionally, ITIL is “non-proprietary, non-prescriptive, vendor neutral and business-focused”.
Perhaps most important, however, is that it is process-based and provides a measurement framework which supports both performance management and the reporting requirements of governance at all levels.