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After the success of our last collaboration with Rackspace, we're happy to announce that we're hosting another free Rackspace Academy course in Brighton on the 3rd & 4th of July.
This two-day Advanced Cloud course is for anyone who is already familiar with the cloud and wants to really take advantage of its power.
Hybrid Cloud Solutions Architecting
A Rackspace Academy Brighton Free Course
Thurs 3rd - Friday 4th July 2014
Silicon Beach Training
86 Gloucester Road
This is a hands on-on course run by cloud computing experts from Rackspace Academy.
Our last Rackspace course was very oversubscribed so register early to secure your place. There are only 10 places available.
Today we have an insight into applying ITIL® to a real business situation from Damovo's ITIL Expert Andy Prentice. Andy discusses the challenges faced when trying to use ITIL as a set of rules instead of a framework. Come down to Brighton for your ITIL Foundation course to begin your ITIL Training.
After I had achieved my ITIL Expert certificate, I decided to join a number of forums/groups on LinkedIn to discuss my favourite subject – ITIL – with like-minded individuals, much to the amusement to my colleagues who see the exercise as me overly-indulging in ‘geekdom’.
Admittedly, there have been a few discussion threads and responses that have made me chuckle and sit back in shock in equal measures. But there has been one debate in particular that has divided opinion and has reminded me of the importance of remembering that ITIL is a framework to work towards and not a set of hard-and-fast rules to live or die by.
The question posed was “Should a Password Reset be treated as an Incident or a Service Request or a Change Request?”
My initial reaction to the question was simple; it’s a service request.
Why? Because when I request my password to be reset (typically on internet websites that I rarely use – or a service which required a password strength beyond my ‘usual’) it is because I am the reason it needs resetting – i.e. I have forgotten it and therefore I am my own root cause to this break in service. In fact, I would be embarrassed to call it a break in service so I’ll just ‘request’ that the Service Desk kindly throw me a bone…
It would have been remiss of me not to consider the logic behind the other options though.
ITIL® is widely recognised as a best practice IT service process. Its implementation can be seen throughout some of the biggest companies and organisations in the world.
On our ITIL Foundation Course in Brighton, UK you'll find out about why ITIL is so effective as service strategy in organisations of all sizes, not just corporations but institutions as well.
ITIL has been implemented in Universities with much success.
In fact, we've carried out ITIL training for quite a few higher education institutions here at Silicon Beach. In this post then, I'm going to run through an example of a University we have trained implementing ITIL and then go on to explain how other Unis throughout the UK have benefitted from ITIL.
There are changes afoot to the Best Management Practice portfolio; from January 1st 2014, PRINCE2®, ITIL® and Best Practice Suite Programs like MSP® will have a new Accreditor called Axelos.
So what does this mean for those with APMG certificates? Are they worthless now? Is PRINCE2 going to change dramatically and require an overhaul of retraining within organisations using the framework?
In short: no. But these developments are worth keeping an eye on leading up to the handover in 2014.
Axelos is a joint venture between the government and the firm Capita (who will own 49% and 51% respectively). Axelos will be taking over from APMG after submitting the winning bid on a re-tender from the government but it's not as clean cut as just a straight replacement.
As a provider of PRINCE2 Training, ITIL Courses and MSP Training, this is big news for us here at Silicon Beach, and for the many businesses that come to us for their Best Management Practice courses.
In this post we'll briefly examine the details of the deal, and more importantly, discuss any potential impact it may have on you as either an existing or future PRINCE2 (or ITIL or MSP) Practitioner.
Who better to explain exactly what ITIL® is, and how it can help you and your business, than our lead ITIL trainer Giles?
Recently, I saw the exam results from the last “Foundation Certificate in Information Technology Service Management” (a.k.a. "ITIL Foundation") training that I ran at Silicon Beach. Congratulations to all the attendees – you all passed!
But what is ITIL and why would you want to book onto the next ITIL course at Silicon Beach?
First published in 1989, the IT Infrastructure Library, or ITIL for short, is in its third version. Variously described as “advice and guidance for IT service management”, “a best practice framework for ITSM” and “common sense written down”, ITIL is, as its name suggests, a collection of books. The library currently contains five volumes which describe a life-cycle for IT services, from conception, through delivery and optimisation, into obsolescence and retirement. Last year alone, more than 100,000 people worldwide sat ITIL exams and increasingly, certification at Foundation level or higher is seen as prerequisite for consideration for jobs in IT support and delivery.